Customer Care

You become part of the Hetti Group family when you invest in a Hetti home. Our homeowner care program starts the minute you purchase your home, and extends long after you move in.

We wish to make the experience of purchasing your new home enjoyable and exciting for all the right reasons. Here are just a number of the ways we accomplish that:

• We’ll take you throughout the whole process of choosing the right fixtures and finishes and address all your concerns in the process.
• As we pride ourselves on handing over your new home on schedule, our customer care staff will walk through the entire house with you to identify any details that need attention before you move in.
• We’ll make sure you comprehend your new home warranty and the specific warranty dates as recommended by Tarion. We encourage you to contact us to go over any aspects of concern before sending any warranty issues.